Samay | Carafe

Due to its handmade nature, products may show slight variations in colors, shapes, and sizes.

Delivery in Singapore:

- Free delivery in Singapore for orders above $80

- Easy Parcel courier 3 to 4 working days : $5

All delivery and shipment dates are estimated. We are not able to guarantee certain dates/times. 

Make sure you entered and double-check your (full) address before placing an order. Let us know immediately if you entered the wrong address so we can change the label, if possible. If the order has been shipped & returned to us, you will need to pay for shipping cost again. 

Respected Courier
*Easy Parcel (Tracked Standard Shipment)*
• Live Chat (general inquiries) from 10 am - 6 pm (GMT +8), Monday - Friday
• Email from 10 am - 6 pm (GMT +8), Monday to Friday at support@easyparcel.sg

International Shipping:

We offer international shipping to select countries in Asia. The rates below are fixed based on the weight of your order and are applicable for the following countries: Japan, Malaysia, South Korea, Thailand, Taiwan, China, Hong Kong, Thailand, Indonesia.

• Shipping Rates (Fixed):
• 0 - 1 kg: SGD $15
• 1 - 3 kg: SGD $25
• 3 - 5 kg: SGD $35
• 5 - 10 kg: SGD $55

Note:

• Delivery times for international shipments may vary based on the destination country and customs clearance processes.
• All international shipping costs are based on weight tiers, as outlined above.
• Delivery and shipment dates are estimated, and we cannot guarantee specific dates/times.
• Please ensure that the shipping address provided is correct and complete. We are not responsible for any issues arising from incorrect or incomplete addresses. If the address is wrong and the package has already been shipped, we may not be able to reroute it, and the package will be returned at your cost.
• Customs Duties and Taxes: International customers may be subject to customs duties or taxes, which are not included in the shipping fee. These charges are determined by the destination country and are the responsibility of the customer.
• Shipping Carrier: We use trusted international couriers such as Singapore Post and other reliable partners to deliver your orders.

Refund & Return

Return are possible up to 7 days after receipt of your order. Please ensure that the products are not worn, washed or damaged. Please note that the return costs are the responsibility of the customer.

We are not responsible for lost items by the post office. In this rare case that may happen, please immediately contact the post office for more information. 

If items are damaged upon delivery, please contact us at contact@poasiahome.com within 48 hours with purchase ID and product(s) details.